Shipping policy

Delivery
Orders will be delivered to the address provided by the customer during the ordering process and in accordance with the terms and conditions described therein. Delivery will be offered to the customer or to any other person present at the specified address. If no one is available to receive the parcel when it is delivered, the carrier will leave a note in the letterbox with the name and contact details of the carrier. The customer must contact the carrier themselves to arrange where and when the parcel can be collected. BVG ensures that the order is processed as quickly as possible. The delivery period of 7 days after the end of the online sale is a target period and is purely indicative. BVG cannot under any circumstances be held responsible for any delay in the delivery of the products or services, nor for any damage that may result from this. The control system used by the carrier serves as proof of the effective delivery of the order and of its proper receipt, unless the customer can prove otherwise. In the event that a customer proves that a delivery was not made within 30 days of the order date, the customer may cancel the order without penalty by registered letter addressed to BVG.

In the event that a delivery is lost during the delivery process, BVG will send a new shipment at its own expense if the product is still available, or refund the amount of the order including transport costs.